Service Guarantee

We work on trust with an aim to exceed your expectations. We are so confident of this that we offer our ‘No satisfaction, no charge’ guarantee. That is if you don’t like our invoice for any reason – don’t pay it. We will not chase except for any charge we made on behalf of a third party for which we can show proof.

This is designed to keep us on our toes and give you confidence that you will always get value for money without risk.

If you should feel unhappy for any reason let us know asap. Email us using our usual email account. If you can’t locate that use the one below. We will:

  • Respond within two (usually one) working day with a solution or, if that is not possible a reason and a date for a fix
  • If we cannot fix we will offer you an alternative solution by us or recommend an alternative supplier
  • If you decide to leave us we will, without question, transfer domains and any relevant code on your instruction
  • We will do this as fast as practical within two (usually one) working day unless you require more time (up to a maximum of four weeks)